        HELP
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        OTHER COURSES
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        UPLOAD A CERTIFICATE FOR A PARTICIPANT
      

Upload a certificate for a participant

Participants can upload their own proof of completion for an Other Course, but an admin can also do it directly on their behalf. This is a separate flow from the participant's own upload, and it works differently: there's nothing left to review afterwards.

        4 MIN READ
        UPDATED 4 AUG 2026
        DASHBOARD → OTHER COURSES → RESULTS
      

BEFORE YOU START

The participant must already be assigned to a bundle that includes this Other Course. Only participants who meet that condition show up in the picker — if none do, the Upload Certificate button doesn't appear at all.

Open the course's results page

1

Open Other Courses and choose the chart icon for the course, which opens its Results page.

2

Choose Upload Certificate.

Fill in the upload

3

Pick the Participant from the dropdown. Each entry shows their name, email and which client/bundle they belong to.

4

Choose the Certificate File — PDF, JPG or PNG, up to 10MB.

5

Set Course Completed On. It can't be a future date.

6

Check the Expiry Date. If the course has an Expires after (days) setting, it's pre-filled from the completion date; adjust it or clear it if this particular certificate shouldn't expire.

screenshot — Upload Certificate modal on a course's Results page

Participant, file, completion date and expiry date, all set in one form.

7

Choose Upload.

GOOD TO KNOW

A certificate uploaded this way is approved immediately — there's no pending state and nothing to review afterwards. That's the difference from a participant's own upload, which sits in Certificate Review until someone acts on it. Since you're the one attesting to it directly, there's no separate reviewer to hand it off to.

If the participant already had a certificate pending review for this course, uploading here replaces it. Anything already approved or rejected is left alone — that history stays on the Results table.

A COMMON MISTAKE

If you're backfilling paperwork from months ago, use the real completion date, not today's date. It drives the expiry calculation, so an inflated date can make a certificate look valid for longer than it actually is.

If something isn't working

The Upload Certificate button is missing

No participant is currently eligible — none are assigned to a bundle that includes this course. Add the course to their bundle first.

"The completion date cannot be in the future"

Course Completed On is capped at today. Pick a date on or before the current day.

"Invalid file type" or "File too large"

Only PDF, JPG and PNG are accepted, and the file must be 10MB or smaller.

"That participant is not enrolled in a bundle for this course"

This is a re-check of the same eligibility rule the dropdown uses. It shouldn't normally trigger — if it does, confirm the participant is still assigned to a bundle containing this course.

What next

This flow bypasses review entirely. When participants submit their own proof instead, it needs your action.

Review certificates participants upload

Create an Other Course

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