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        RESET A FORGOTTEN PASSWORD
      

Reset a forgotten password

If you can't remember your password, request a reset link by email rather than contacting support. The link is single-use and expires after an hour.

        3 MIN READ
        UPDATED 4 AUG 2026
        LOGIN → FORGOT YOUR PASSWORD?
      

BEFORE YOU START

You need access to the email address on your account. The reset link is sent there, not shown on screen, so a reset isn't possible without it.

Request a reset link

This part works whether or not you're sure the email address actually has an account.

1

On the login screen, choose Forgot your password?

2

Enter your Email address and choose Send reset link.

3

You'll see: "If an account with that email exists, you will receive a reset link shortly." That message is shown whether or not the email actually matches an account.

GOOD TO KNOW

The confirmation message is deliberately the same either way. It doesn't reveal whether an email address has an account on lms.HSE.swiss, so someone guessing at addresses learns nothing from the response.

Open the link and set a new password

4

Open the email and follow the reset link. It's valid for 60 minutes and works once.

5

Enter a New password and repeat it under Confirm password. It needs at least 8 characters, with an uppercase letter, a lowercase letter and a number.

6

Choose Reset password.

You'll see "Your password has been reset. You can now log in," and land back on the login screen with the new password ready to use.

screenshot — Reset password screen with New password and Confirm password fields

The reset screen reached from the emailed link, before the new password is set.

A COMMON MISTAKE

Letting the email sit too long before opening it. The link expires 60 minutes after it's requested — if it's gone stale, go back to Forgot your password? and request a new one rather than reusing an old email.

If something isn't working

I didn't get an email

Check spam first. Requests are rate-limited (a handful per hour for the same address), so sending several in a row won't get you a mail any faster and may temporarily block further attempts — wait and try again.

The link says invalid or expired

Either more than 60 minutes have passed since it was requested, or the link has already been used once — reset links only work a single time. Request a fresh one from Forgot your password?.

It says too many requests

Forgot your password? is limited per email address and per network to stop the reset email being used to flood an inbox. Wait a while before trying again.

The new password is rejected

It needs to be at least 8 characters long and include an uppercase letter, a lowercase letter and a number — the same rule used when the account was created.

What next

Once you're back in, it's worth checking the rest of your account security is in order.

Set up two-factor authentication

Update your profile details

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