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        UPDATE YOUR PROFILE DETAILS
      

Update your profile details

My Details holds the optional name or company and address stored on your account. Neither is required, and your email address can't be changed from here.

        3 MIN READ
        UPDATED 4 AUG 2026
        DASHBOARD → MY PROFILE → MY DETAILS
      

What's on the Overview page

My Profile opens on Overview: your email, the date you joined under Member Since, and a Your Features box listing what's switched on for your account — Attendance, Other Courses, Additional Clients and SMS Login, each marked Enabled or Disabled. Contact support to switch on a feature that's off.

Below that, three quick-link cards jump to My Details, Password and Two-Factor Auth, each showing a short status — your name if you've set one (or "Not set" if you haven't), a masked password, and whether two-factor authentication is on.

Update your name and address

Both fields live on one screen and save together.

1

From My Profile, open My Details in the sidebar.

2

Under Name / Company (optional), enter your name or company. It's what shows on the Overview quick link instead of "Not set."

3

Under Address (optional), enter your address as free text — street, city, postal code and country all go in the one box.

4

Choose Save Profile.

You'll see "Profile updated successfully," and the Overview page reflects the change immediately.

screenshot — My Details screen with Name / Company and Address fields

My Details, with the Email field shown for reference above the editable fields.

GOOD TO KNOW

Both fields are optional. Leaving them blank doesn't stop anything else in the account from working — My Details exists for your own record-keeping, not for anything client-facing.

What you can't change here

Your email address is shown at the top of the page under Email, but there's no field to edit it — it's fixed to the address you registered or were created with. TODO: confirm — whether support can change the email address on a request.

If something isn't working

Save Profile doesn't seem to do anything

Check for the confirmation banner at the top of the page after choosing Save Profile — that's the one indicator that it went through, whether or not you actually changed anything.

The Overview quick link still says "Not set"

Reopen My Details and check the Name / Company field actually saved — an empty field is treated as not set, so a blank submission clears it.

I need to change my email address

My Details has no field for it. Contact support if the address on file needs to change.

What next

Your details are one part of the account. Sign-in security is the other, and it lives in the two neighboring sections of My Profile.

Set up two-factor authentication

Review your SMS history

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